Eight ways to Build a Better Rapport with your Patients
Mark Kohout - Thursday, September 26, 2013
No matter how great a surgical technical skills are, if they are unable to connect with their patients it will have a negative impact upon their practice.
Below are some tips to help you improve your bedside manner:
- Make sure you know about the patient, the more details the better. Make sure to get a brief from your personal assistant before the appointment.
- Always apologise for any delays.
- Be friendly without being overbearing, looking a person in the eyes whilst shaking their hand conveys honesty and warmth.
- Personal appearance matters. Keep a supply of fresh, ironed shirts and always take time to freshen up if coming from surgery.
- Be precise about the options and why you think one particular alternative is best. Convey assurance, not cockiness.
- Ask for permission to examine the patient and explain how the procedure will proceed.
- Ensure the patient has no questions or fears and make sure they know how to contact you if anything arises pre-surgery.
- Finish up by taking the patient back to your PA to book surgery and information on fees.
- Trackback Link
- Post has no trackbacks.